Frequently Asked Questions
What is KEEN’s return policy?
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return unworn items in their original packaging within 30 days of purchase for a refund or exchange. Proof of purchase is required.
How do I return an item?
To initiate a return, please visit our website and follow the instructions in the Returns section. Returns must be sent prepaid; we are unable to accept cash-on-delivery returns. Original shipping charges are non-refundable.
What is KEEN’s warranty policy?
KEEN products are warrantied against defects in materials and workmanship for one year from the original date of purchase. This warranty covers the cost of replacement or repair. Damage from normal wear and tear, abuse, or improper care is not covered.
How do I make a warranty claim?
For warranty claims, please reach out through our online warranty form. Our team will review your claim and provide further instructions. Note that proof of purchase is required for all warranty requests.
How do I clean my KEEN products?
Care instructions vary by product. For footwear, we generally recommend hand washing with a mild soap, air drying away from direct heat, and reapplying a waterproofing treatment if necessary. Specific cleaning guides are available on our website.
Are KEEN products waterproof?
Many KEEN shoes and boots feature waterproof membranes designed to keep your feet dry. However, not all styles are waterproof. Please check the product specifications for details.
Do KEEN shoes run true to size?
KEEN footwear is designed to fit true to size. However, fit can vary by style and personal preference. We recommend referring to the specific size chart for each product.
How can I get help with an order?
For assistance with an existing order, such as tracking or changes, please use the order lookup tool on our website. You will need your order number and email address.
Where can I buy KEEN products?
KEEN products are available through our website and authorized retail partners. Use our online store locator to find a retailer near you.
Does KEEN offer military, first responder, or healthcare discounts?
Yes, we offer a discount for eligible military personnel, first responders, and healthcare workers. Verification is required through a trusted partner program.
How can I stay updated on KEEN news and products?
Sign up for our newsletter to receive updates on new releases, special offers, and events. You can unsubscribe at any time.
Is KEEN involved in any social or environmental initiatives?
Yes, KEEN is committed to reducing its environmental impact and supporting community initiatives. Learn more about our programs and commitments on our website.
How do I care for my KEEN products to ensure they last?
Proper care can extend the life of your KEEN gear. Follow the care instructions provided with your product, store items in a cool, dry place, and avoid prolonged exposure to direct sunlight or extreme heat.
What should I do if my product is damaged upon arrival?
If your item arrives damaged, please contact us immediately. We will work with you to resolve the issue as quickly as possible.
Can I recycle my old KEEN shoes?
Yes, KEEN supports recycling efforts. Check our website for information on current recycling programs and how to participate.
Does KEEN offer vegan products?
Yes, we offer a selection of vegan products. Look for the vegan designation on product pages.
How do I know if a product is in stock?
Inventory status is shown on each product page. If an item is out of stock, you may sign up to be notified when it becomes available again.
What payment methods does KEEN accept?
We accept major credit cards, PayPal, and other secure payment methods. All transactions are encrypted for your security.
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking information. You can also track your order through your account on our website.
What is KEEN’s privacy policy?
We are committed to protecting your privacy. Our policy outlines how we collect, use, and safeguard your personal information. Details can be found on our website.