Shipping & Delivery
We know you’re eager to get your new KEEN shoes or gear, so we work hard to process and ship orders quickly. Most orders placed before noon Pacific Time Monday through Friday are processed and shipped the same business day. Orders placed on weekends or holidays will be processed the next business day.
Once your order is shipped, you will receive a shipping confirmation email with your tracking number and a link to track your package. Please allow a few hours for the tracking information to become active in the carrier’s system.
Shipping Methods and Times
We offer several shipping options to meet your needs. Shipping times are calculated from the date your order is shipped and depend on the destination and service selected. All times are business days (Monday – Friday, excluding holidays).
- Standard Ground Shipping: 3-7 business days
- Expedited Shipping: 2-3 business days
- Express Shipping: 1-2 business days
Please note that shipping times are estimates and are not guaranteed. Delivery times may be affected by factors beyond our control, such as carrier delays, weather, or incorrect shipping addresses.
Shipping Destinations
We currently ship to addresses within the United States, including Alaska, Hawaii, and APO/FPO addresses. At this time, we do not ship to Puerto Rico or international destinations.
Shipping Rates
Shipping costs are calculated based on the total weight of your order and the shipping method you select. Your exact shipping cost will be displayed at checkout before you complete your purchase.
Order Tracking
To track your order, click on the tracking link in your shipping confirmation email. You can also track your order by logging into your account on our website and viewing your order history.
Change of Address
Once an order has been placed, we are unable to modify the shipping address. For security reasons, we ship only to the verified billing address of the cardholder.
Undeliverable Packages
If a package is returned to us as undeliverable (due to an incorrect address, failure to claim, etc.), we will contact you to arrange reshipment. Additional shipping fees may apply.
Questions About Your Order?
For the fastest service, please check your order status online using your account or the tracking information provided. If you need further assistance, our Customer Service team is happy to help.